If the service quality of your electricity or gas suppliers is not satisfactory, or if you would like to make a complaint against your electricity or gas bills, you can file a dispute settlement request with our dispute settlement board.

Please send an e-mail, letter or fax with a written request to E-Control's dispute settlement board:
schlichtungsstelle@e-control.at
Rudolfsplatz 13a, 1010 Vienna, Austria
+43 1 24 7 24 - 900

Make sure to include the following information in your disupte settlement request:

• a detailed account of what happened in your opinon
• the electricity or natural gas undertaking (network operator or supplier) against which your complaint is directed
• a proposal for a satisfactory solution

FAQ on the dispute settlement process (German only)

Procedural rules for dispute settlement (German only)

If you have further questions, please enquire with our dispute settlement board:
schlichtungsstelle@e-control.at
phone: +43 1 24724 - 444
fax: +43 1 24724 - 900